STANLEY Security in Riverside, CA Open now

Reviews about STANLEY Security

• ★ ☆ ☆ ☆ ☆

  May 06, 2020, by eric matthews
  Avoid at all cost. I have first hand experience with Stanley Security and it was (and still is) a nightmare. First, their installers used wood screws in our new metal doors to install the sensors and apparently needed to make multiple holes to find the right spot, leaving our new doors full of holes. Second, we asked them to call before showing up, but three times they just showed up for installs and kept telling us we needed to call their dispatch (which we did repeatedly). Then, after they finished installing, the installer told us not to use the system until they get it set up. Three months later, the installer never returned, and we get a bill from Stanley saying we haven't paid our service in three months. After going back and forth via email, the supervisor, or manager, or executive (I don't know) replies all to the email inadvertently sending the email back to us which apparently was meant only for their eyes speaking so unprofessionally about us as if we were just trying to cause trouble and the terms he used to refer to us were appalling. Then, to add to insult, we made sure to spell out early on that we didn't want them to call the police without first calling us. So, now, they keep calling the police and we have gotten tickets from the police for false calls. We told them we have a gardener that comes on Sundays and to not call the cops. Yet again, they call the cops and keep calling us on Sundays to say there is a "suspicious man trimming our bushes". Ridiculous! While working out their, we left our tools locked in the bathroom to come the next day with the bathroom broken into, our tools missing and no call from Stanley, no video of the crime and utter incompetence on their part. We can't get out of the contract without paying $5,000 for the remaining balance of the contract. Avoid, avoid, avoid!